Gain an insight look into Omni-channel Customer Care – The Secret to Success, during Frost & Sullivan's upcoming live webinar
MOUNTAIN VIEW, California, Oct. 8, 2015 /PRNewswire/ --
| WHEN: |
Wednesday, October 14, 2015 at 11:00 AM EDT |
| LOCATION: |
Online, complimentary registration available at: http://bit.ly/1FUNUQS |
| SPEAKERS: |
Frost & Sullivan Digital Transformation Principal Analyst Nancy Jamison |
It's increasingly evident that improving the Customer Experience and reducing customer effort are critical in today's competitive environment. It's also clear that businesses and solution providers are embracing Omni-channel customer care with the goal of seamless customer engagement. Is Omni-channel achievable?
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Attend this webinar to:
- Learn where companies are in providing Omni-channel customer care and where they think they will be in the future
- Identify the drivers and restraints in Omni-channel delivery
- Hear a key global systems integrator and solutions provider's perspective on the challenges and successes with Omni-channel delivery
This briefing will discuss the challenges and restraints of improving the Customer Experience through seamless Omni-channel customer care. As such, it will benefit: business owners, Chief Customer Experience officers, contact center managers and other customer care stakeholders.
Supporting Quote
"Will 2016 be the tipping point in Omni-channel delivery?" inquires Frost & Sullivan Digital Transformation Principal Analyst Nancy Jamison. "Change in the customer contact is being spurred on by an increasingly digitally savvy, always connected, and socially aware consumer," states Jamison. "We have spent a decade or more creating multi-channel customer care organizations and continue to add on new channels, applications, as well as analytical capabilities. However, there are still many challenges associated with creating seamless customer engagement."
Registration
- To attend the briefing, you can register by visiting: http://bit.ly/1FUNUQS
- For further information email clarissa.castaneda@frost.com your full name, job title, company name, company telephone number, company email address and website, city, state and country.
Receive a recorded version of the briefing anytime by submitting the aforementioned contact details.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.
Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
- The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
- The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Contact:
Clarissa Castaneda
Frost & Sullivan
+1.210.477.8481
clarissa.castaneda@frost.com
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