Bucher + Suter and Teleopti - Strong Partnership in Contact Center Business

BERN, Switzerland and STOCKHOLM, February 18, 2011 /PRNewswire/ -- Bern/Stockholm Bucher + Suter AG, specialists for intelligent contact centers, and Teleopti AB, Workforce Management specialists, cooperate to streamline Workforce Management solutions in Cisco contact centers.

Workforce Management (WFM) solutions and their deployment projects are considered to be complex. Combining proven solutions from Teleopti with services and support from Bucher + Suter (b+s) will substantially reduce the risk, lead-tim and cost of WFM projects. WFM customers include Swiss Post (Switzerland), Elisa (Finland), Mondial Assistance (UK), Garanti Bank (Turkey), Thomas Cook (Sweden) or UkrSibBank (Ukraine). b+s and Teleopti offer turnkey WFM projects to Cisco's ecosystem.

"b+s has been a partner to Teleopti for 6 years, we know them as extremely professional. They always excel in projects and we are confident that our customers get best possible support when turning to b+s," says Olle Düring, CEO, Teleopti.

Bucher + Suter (b+s) is a worldwide provider of Cisco Unified Contact Center solutions. As a Cisco Advanced Technology Partner and Cisco certified Developer "Solution", b+s provides systems integration and software solutions including unified agent desktops, media routing adapters and smartphone integrations that help companies improve customer collaboration.

In 2010, b+s also received the Cisco Partner to Partner Collaboration Award. http://www.bucher-suter.com

Teleopti is a global supplier of Workforce Management (WFM) solutions for contact centers and enterprises. With a European heritage Teleopti focus on solving complex forecasting and planning scenarios. The solution Teleopti CCC, deployed in all major markets across EMEA, is available in 20 language versions with support for local working legislations and requirements, including calendar based scheduling, staff work time preferences or fairness across agents. Teleopti is a Cisco Solution Developer Partner. Teleopti CCC is compatible with Cisco Unified Contact Center Enterprise (UCCE). http://www.teleopti.com

    
    Contact:
    Bucher + Suter AG, CEO
    martin.wuethrich@bucher-suter.com
    +41-31-917-52-00