Cloud Infrastructure Brokerage & Orchestration Services Re-Aligning the Role of the CIO

BOSTON, LONDON, and PARIS, October 24, 2018 /PRNewswire/ --

New study reveals a change in clients' buying profile, with the CIO aligned to business outcomes to accelerate digitalization agendas

NelsonHall has launched a new study entitled Cloud Infrastructure Brokerage and Orchestration Services, which contains detailed insights into the expectations of cloud infrastructure clients, and how vendors are responding. Clients need help in managing and simplifying complex hybrid cloud environments (on-premise, public, private). Furthermore, they want self-serve capabilities to enable business end-users to provision the services they need when they want them. As such, the role of the CIO is now aligned to business outcomes, with a focus on how the CIO can provide agility for LOBs to accelerate their digitalization agendas. More specifically:

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• Business-side buyers are now increasingly driving the adoption of cloud services and utilizing cloud brokerage and orchestration services to provide broader digital transformation, including the development of new revenues streams, scaling operations and improving customer experience
• Clients want brokerage and orchestration services to continually evolve and be kept current with the ever-increasing acceleration of technologies (e.g. containerization, CI/CD). They also want support for the service provider of their choice and type (IaaS, PaaS, SaaS, BPaaS, traditional IT) with the ability to rapidly onboard new service providers.

Other key findings include:

• Increased speed to market for digital initiatives is highly important for 95% of organizations over the next three years
• Data center elimination is a high priority within organizations
• Greater focus on digital metrics (i.e. number of automation artefacts created)
• Organizations are increasingly using proactive and predictive analytics to improve UX across cloud brokerage, orchestration and managed services
• Greater use of API and data-driven services to manage integrated hybrid delivery
• Vendors developing joint IP solutions with hyperscale providers (AWS, Azure and Google CP)
• Organizations expanding their use of AI, cognitive and machine learning technologies to enact business agility, continuity and reliability
• Within manufacturing and automotive verticals, public cloud adoption is strong across hybrid cloud (brokerage, orchestration and management), in support of new initiatives (e.g. connected car in automotive).

The report is based on interviews with senior executives responsible for the delivery of global cloud brokerage and orchestration services. It provides in-depth insights into client requirements, vendor offerings, and market shares. It also looks at the size and growth of the market, and the critical success factors for vendors operating in this market. It is essential reading for IT services professionals within corporations to understand 'the art of the possible' in cloud brokerage and orchestration services, and for service providers to transform their offerings in response to market demands. The Cloud Infrastructure Brokerage and Orchestration Services report is part of NelsonHall's IT Services program. For further information on the report and the program, contact NelsonHall Senior Research Analyst for IT Services, John Laherty.

About NelsonHall 

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in next generation IT and business services. With analysts in the U.S., U.K., and Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. For service providers, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies.

For media inquiries, please contact:
Paul Connolly
paul.connolly@nelson-hall.com