CX Network Shares How to Turn Customer Voices Into Actionable Insights

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CX Network

26 Sep, 2016, 15:14 GMT

STOCKHOLM, September 26, 2016 /PRNewswire/ --

CX Transformation: Nordics
22-23 November 2016
Stockholm, Sweden
http://www.customerexperiencenordics.com

The biggest companies from across the Nordics including Volvo, SAS, Oriflame and Nordea are gathering this November in Stockholm to discuss how they're getting serious about customer experience.

Customer Experience Transformation: Nordics is back for a 4th year and they're bringing Companies based across the Nordics more CX case studies than ever before! They'll be showing companies how to:

  • Deliver exceptional customer experience using employee engagement
  • Turn the voice of the customer into actionable insight
  • Secure early and tangible wins in order to gain senior buy in
  • Translate customer experience improvements into clear business value for their organization

CX Transformation: Nordics' panel of expert Nordic speakers includes: 

  • Maria Hamm, Director Customer Experience UK/Nordic & Baltics, DHL
  • Petra Mengelt, Director of Customer Experience, Euroloan Group
  • Daniella Becner, Customer Satisfaction Director, Volvo Car Corporation
  • Gunilla Dyrhage, Head of Digital Labour Services & Digital Customer Experience, Arbetsförmedlingen
  • Henriette Jehnert, Vice President Customer Experience IVR & Omnichannel, Deutsche Telekom
  • Jelena Lazarevic, Change Management Strategist Customer Experience, Scanova
  • Kim Wikan Barth, Head of Brand and Customer Experience, Gjensidige
  • Marie-Christine Lindström, Customer Experience Manager, Nordea
  • Nikolaj  Leonhard-Hjorth, Head of Customer Experience, Shobr
  • Åsa Jugård, Manager Customer Insight Strategy & Development, SAS
  • Gitte Hedman, Senior Manager Customer Experience, Verizon
  • Jenny Mark, Head of Customer Engagement, Swedish Match
  • Lea Kimpele, Global Customer Service Manager, Oriflame
  • Jyri Ratia, Vice President, Posti
  • Nicolay Corneliussen, Head of CRM & Loyalty, Nordic Choice Hotels
  • Sara Mundt-Petersen, Head of CRM & CX, TUI Nordic
  • Staffan Johansson, Director, Customer and Retail Experience, Nissan

The full list of speakers and presentations has just been released. Download the agenda here and see what experts will be discussing: http://www.customerexperiencenordics.com/agenda-mc?utm_source=pr newswire&utm_medium=ad&utm_campaign=-external-pressrelease&utm_term=home&utm_content=text&mac=22958.004_prnews&disc=22958.004_prnews

Companies that attend CX Transformation Nordics Include: 

  •  Lion Enterprises AS
  •  Netop
  •  TeliaSonera
  •  Oracle Svenska AB
  •  Halebop
  •  Nordea
  •  Verizon
  •  Swedbank
  •  Maersk Line
  •  Laerdal Medical
  •  Capgemini Norge AS
  •  Swedish Match
  •  Nordic Choice Hotels
  •  EnterCard Norge AS
  •  Atlas Copco
  •  Volvo Car Corporation
  •  Danske Direct
  •  Clas Ohlson AB
  •  Polystar
  • EnergiMidt
  •  Ennova AB
  •  DB Schenker
  •  Ericsson AB
  •  Euroclear
  •  Fonecta
  •  Nordea Bank Norge ASA
  •  SpareBank SR-Bank
  •  Confirmit
  •  Teleperformance Finland Oy
  •  TeliaSonera AB
  •  Danfoss
  •  Novozymes A/S
  •  Oriflame Cosmetics AB
  •  Klarna AB
  •  Santander Consumer Finance
  •  Kobra
  •  Scania AB
  •  SAS Airlines
  •  Swedish Institute
  •  A.P. Moller Maersk
  •  Thomas Cook Northern Europe AB
  •  Trygg-Hansa Försäkrings AB
  •  Nokia
  •  Danfoss A/S
  •  Nordea Bank Denmark
  •  ZSE - Západoslovenská energetika

For more information please visit: http://www.customerexperiencenordics.com?utm_source=pr newswire&utm_medium=ad&utm_campaign=-external-pressrelease&utm_term=home&utm_content=text&mac=22958.004_prnews&disc=22958.004_prnews

Richard Jones
Summit Director
+44(0)20-7036-1300
enquire@defenceiq.com