Dreams Telesales Team Using Sign Solo Connect from Bonafidee

TUNBRIDGE WELLS, England, March 17, 2015 /PRNewswire/ --

The UK's leading bed specialist, Dreams, now uses Bonafidee's Sign Solo Connect service, their new unrivalled e-signature solution within its Telesales channel.  

Dreams Telesales' customers can now apply for credit online and receive an answer instantly on whether they have been successful in their application. It is fully automated using Bonafidee's Sign Solo Connect service. Sign Solo Connect is integrated into Dreams' existing business applications with customised branding through Bonafidee's enterprise API.  

It is all done in a few simple steps:

An e-signature session is created where the signatory's details and documents are submitted and ID verification is undertaken.

The signatory then gets an email with a link to a secure authentication page where they will need to input information they have already declared (i.e. surname, date of birth and postcode). They will need to confirm and verify their identity with an online ID check.

The document(s) will then be presented, reviewed and signed.

This new facility integrated into Dreams Telesales' system provides a speedier signing process for Dreams' customers with instant turnaround in e-signature and also demonstrates a secure unrivalled double signing mechanism. By going through this process, the signatory knows exactly what they are doing and provides Dreams with assurance that the agreement is more secure than previous methods.

Jon Catten, Sales Manager for Dreams Telesales, said, "With this new e-signature process , we can now process more orders in a day. It also improves our customer experience significantly, with contracts being signed instantly.  

About Dreams 

For 30 years, Dreams has been passionate about providing the perfect night's sleep. As the UK's leading bed specialist, the company is committed to providing the highest standard of expert customer service and advice, and offers an extensive selection of high quality products including mattresses, bed frames, divans, bedroom furniture and soft furnishings, many of which are hand-crafted in the UK at the Dreams Bed Factory. Founded in 1985, and owned by Sun European Partners since March 2013, Dreams has more than 160 retail stores and a transactional web site at http://www.dreams.co.uk. Its head office - known as 'Bedquarters' - is located in High Wycombe, Buckinghamshire.  Dreams - Because your sleep matters