Fawlty Towers no More! hotel.info Reveals Best and Worst of Hotel Service

News provided by

hotel.info

06 Mar, 2013, 15:28 GMT

LONDON, March 6, 2013 /PRNewswire/ --

  • Sheffield tops list for UK hotel service
  • Torquay makes top 5 list for the first time
  • In comparison with mainland Europe, the UK has a lot of catching up to do

From rats in the restaurant to cream being poured over a guest's head, Fawlty Towers gave Torquay a less-than-positive image, as far as hotel stays go. However, nearly 40 years have passed since the 'English Riviera' was last in the hotel limelight, and the latest Service Quality Survey compiled by online reservation service hotel.info has revealed that the British seaside favourite actually makes it into fifth position for service levels nationally.  

The survey analysed the post-stay reviews of over 25,700 hotel guests to reveal the best and worst service levels across the UK based on friendliness and staff competence.   Sheffield tops the UK list, with an average service rating of 8.46, followed by Norwich (8.39), Leeds (8.29), York (8.24) and Torquay [ http://www.hotel.info/en/torquay/hotels-123485 ] (8.21) who make up the rest of the top five.  Of the UK capital cities, London [ http://www.hotel.info/en/london/hotels-125449 ] scored worst, with an average rating of just 7.36, compared with Belfast (8.17), Edinburgh (8) and Cardiff (7.89).

Top 10 UK Cities for Service:

    RANK  CITY        SCORE (OUT OF 10)
        1 Sheffield                8.46
        2 Norwich                  8.39
        3 Leeds                    8.29
        4 York                     8.24
        5 Torquay                  8.21
        6 Belfast                  8.17
        7 Edinburgh                8.00
        8 Newcastle                7.90
        = Bath                     7.90
       10 Cardiff                  7.89

The press release in full including also an analysis of the top 20 countries in Europe regarding friendliness and competence of hotel personnel can be found here:

http://www.hotel.info/Press/Article?lng=EN&item=1971  

For more information, please contact the hotel.info press office on:

 hotel.info@cowpr.com or +44(0)20-7234-9150