Frost & Sullivan Applauds QualiTest's Customer Service Strategy of Leveraging its Global Solutions and Locations to Meet Each Customer's Unique Needs
QualiTest stands out for its strong thought leadership, innovation, and flexibility
MOUNTAIN VIEW, California, June 15, 2016 /PRNewswire/ -- Based on its recent analysis of the software testing services market, Frost & Sullivan recognizes QualiTest with the 2016 Global Frost & Sullivan Award for Customer Value Leadership. In the growing software testing services market, QualiTest differentiates itself by offering a superior customer service experience, making the most of its expertise in testing and strong emphasis on right-shore test centers.
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QualiTest's deep understanding of technological trends and regulations in each of the industry verticals it serves has given it a clear edge over other software testing services providers, across verticals. QualiTest achieves such high levels of expertise by hiring people that have specific vertical industry knowledge, and trains and endows them with the testing knowledge necessary to fulfil its vision of having the best software testing team in the world.
"QualiTest's global presence in the United States, Europe, the Middle East, and India enables it to leverage a mix of off-shore, on-site, and on-shore options to provide right-shore testing. Its solutions are tailored to end-user needs, whether those solutions are delivered by a single testing team working in just one location, or through the combined efforts of its testing experts worldwide," said Frost & Sullivan Industry Director Jessy Cavazos. "QualiTest makes testers available anywhere in the world, even in highly specific regions due to distinctive network conditions, language, localization, or time-to-market requirements."
QualiTest mostly operates on an outcome-based pricing model that guarantees results contractually for quality improvement and cost reduction. The company bases such agreements on efficiency and cost key performance indicators (KPIs), which establish the baseline for continuous improvement; also referred to as 'results-based testing'. Over 60 percent of its services are delivered through a managed service model, which is essential for multi-year service-level agreement (SLA)-based agreements. The majority of QualiTest's SLA-based services are outcome-based services. Other models include staffing, consulting, and crowd testing.
While there is significant price pressure in the outsourced testing services market, QualiTest competes by providing superior customer service born of its thought leadership and experience. Its on-shore test centers are strategically located in the same time zone as that of its customers, giving customers the option of not maintaining in-house staff.
"QualiTest has demonstrated consistently high growth rates, underlining its ability to retain customers while adding new ones," noted Cavazos. "The company has also been able to grow with current accounts, migrating from disparate, regional customers to global ones."
QualiTest aims to intensify its focus on business assurance, as well as expand to new industry verticals and geographic regions, notably China and Latin America. Frost & Sullivan is excited to recognize QualiTest for its industry-leading focus on augmenting the value of its products to improve customer experience in the software testing services market.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About QualiTest
Deploy software that you and your customers trust by testing beyond the obvious with QualiTest Software Testing and Business Assurance Services. QualiTest designs and delivers contextualized solutions that leverage deep industry-specific understanding with technology-specific competencies and unique testing-focused assets. QualiTest delivers results by combining customer-centric business models, critical thinking and the ability to gain a profound comprehension of partners' goals and challenges.
Learn more at www.QualiTestGroup.com.
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