itelligence's Support Organization Certified by SAP: Achieves Partner Center of Expertise Certification

BIELEFELD, Germany, April 26, 2012 /PRNewswire/ --

- SAP channel partner now certified to deliver support for SAP® Business All-in-One and SAP BusinessObjects™ solutions following rigorous validation testing

itelligence, an SAP® channel partner, today announced it has achieved Partner Center of Expertise certification from SAP AG. Following an extensive audit of its service and support organization, itelligence has been verified as offering support to its customers in accordance with SAP's current technical and organizational standards.

     (Photo: http://photos.prnewswire.com/prnh/20120426/528960 )

The Partner Center of Expertise certification is a support center certification offered by the SAP Active Global Support organization, supported by SAP's Partner Services Delivery team. It covers a channel partner's entire support center, including support staff, support processes and infrastructure. Certification validates that a channel partner's support organization fulfills requirements needed to provide high-quality support services to its customers for SAP® Business All-in-One and SAP BusinessObjects™ solutions. The certification will become mandatory for all partners selling, providing and delivering compliant customer support processes.

"Achieving this certification is a key differentiator in the marketplace for itelligence," said Lars Janitz, Global VP Application Management, itelligence AG. "It clearly shows that our support operations and services in support of SAP solutions comply with SAP standards."

To qualify for this certification, itelligence uses SAP Solution Manager as a key element of its service and support infrastructure, and a major part of its 500 support consultants are SAP-certified. The Partner Center of Expertise certification is valid for two years.

Thomas Volkmann, Global SAP Solution Manager Operations, itelligence AG: "Our customers can be confident that they are receiving high-quality support of their implementations of SAP solutions worldwide."

As well as being one of SAP AG's most successful partners in the SME segment worldwide, itelligence is also one of the most established. The fruitful combination of technological leadership by SAP and rigorous implementation by itelligence in line with market conditions is a hallmark of this long-standing joint collaboration at international level in well over 20 countries.

itelligence Press Release

itelligence's Support Organization Certified by SAP; Achieves Partner Center of Expertise Certification

itelligence AG

itelligence is one of the leading international full-service providers of solutions in support of SAP solutions, employing more than 2,300 highly qualified employees in 20 countries and in five regions (America, Asia, Western Europe, Eastern Europe and Germany/Austria/Switzerland). itelligence is an SAP gold channel partner authorized to resell SAP® Business All-in-One, SAP Business ByDesign™  and SAP BusinessObjects™ solutions, and is one of only six SAP global services and global hosting partners also SAP-certified as a global provider of application management services. In addition to that itelligence AG has a global value-added reseller (VAR) agreement with SAP AG. itelligence realizes complex projects in the SAP solution-based environment for over 4,000 customers worldwide. The company's services in support of SAP solutions range from consulting and licensing to outsourcing and services to proprietary industry-specific SAP. In 2011, itelligence generated total sales of EUR 342.4 million.

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Public Relations:
Silvia Dicke
Tel: +49(0)521-91448-107
Fax: +49(0)521-91445-201
silvia.dicke@itelligence.de

itelligence AG
Königsbreede 1
33605 Bielefeld
http://www.itelligence.de
http://blog.itelligence.ag/