Tips for Hoteliers: What to do About Negative Hotel Evaluations

LONDON, July 24, 2014 /PRNewswire/ --

Hotel evaluations on the internet are gaining in importance as part of the final selection of a travel destination. Very often a negative evaluation online means that the person looking to book decides on an alternative hotel. The international booking portal hotel.info has analysed hotel evaluations from the past two years and established that most of the difficulties experienced by guests could be solved very easily. 

The summer holidays are upon us, everything is booked and the pleasurable anticipation increases. The majority of guests return home with happy memories and show this with a positive evaluation on the internet. However it is impossible to ignore that some guests may find fault with their stay. It is just such negative evaluations that give the hotelier the chance to improve their service and aspects of hygiene and thus maximise the satisfaction of their guests.

The international booking portal hotel.info has analysed the critical comments of its customers since 2012. The result: poor service, lack of cleanliness and a poor selection on the breakfast buffet are the main points criticised.

hotel.info shares the main complaints of hotel guests 

        Complaint                                                Percent
    1.  Extra costs for internet access, parking, breakfast, etc 65.50%
    2.  Lack of service                                          53.90%
    3.  Breakfast choice                                         48.20%
    4.  Uncomfortable beds                                       45.90%
    5.  Dirty rooms                                              43.10%
    6.  Unfriendliness                                           35.20%
    7.  Quality of breakfast                                     32.90%
    8.  Noise level in the room                                  30.60%
    9.  Value for money in general                               29.90%
    10. Hotel does not offer what it promises                    26.20%

These helpful tips and more information not just for hoteliers can be found in the hotel.info blog.

The full press release can be found here:

http://www.hotel.info/Press/Article?lng=EN&item=2337

For more information, please contact the hotel.info team on press@hotel.info or +49-911-598320.