Why Bother Entering Your Business for a Customer Service Award?

LONDON, May 30, 2013 /PRNewswire/ --

European Call Centre & Customer Service Awards 2013
2^nd October - London Hilton, Park Lane

If you haven't yet entered your business into the 2013 European Call Centre & Customer Service Awards, you've only got until the end of the week to do so.

The European Call Centre & Customer Service Awards (or the ECCCSAs) formally recognises professional excellence throughout the UK and Europe. It is a firmly established annual event, recognising and rewarding the best and most successful individuals and organisations in the contact centre and customer service industry. The awards are often referred to as the Oscars of the customer service industry, and have recently been shortlisted as a finalist within the AEO Awards.

Here are two very good reasons to enter:

1. Customer service is a key differentiator that will keep your customers coming back
According to research, 70% of shoppers have stopped buying goods or services from a company after experiencing poor customer service, 64% of shoppers, after experiencing poor customer service, have gone straight to a competing brand to make a purchase and 81% of shoppers are willing to pay more for a better customer experience*. These stats prove that it is more important than ever to be recognised as a first class provider of customer service.

Being awarded the ECCCSA stamp of approval, not only goes a long way to celebrating your own business's success, it will also instil consumer confidence in your organisation.

2. Entering the Awards will drive engagement, and engaged employees drive customer service
Entering your teams into the ECCCSAs is a cost-efficient way to drive employee engagement within your business. Internal awards are a nice touch, but nominations to the European Call Centre & Customer Service Awards will show your employees that you care and value their contribution to the business.

Lebara, Contact Centre of the Year 2012, experienced a 64% increase in customer satisfaction due to their employee engagement programme**, incredible evidence supporting the increasingly popular notion that engaged employees drive customer service.

Entries close at 5pm on Friday 31st May 2013. Don't miss out on this fantastic opportunity to join past winners such as LV=, Charles Tyrwhitt, EE, Newport City Council, Virgin Media, Barclays, CPP Group, Daisy Wholesale, Concentrix & Cisco.

Enter now. http://live.callcentre.co.uk/awards_enter

* From Oracle's 2012 CX Index Report Europe: Why Customer 'Satisfaction' is No Longer Good Enough [http://www.callcentre.co.uk/wp-content/uploads/2013/03/whitepaper_oracle_jan_2013.pdf]

**Caring for agents takes care of customers [http://www.callcentre.co.uk/caring-for-agents-takes-care-of-customers-2/]

Alternatively visit http://live.callcentre.co.uk/awards 

Notes to Editors:

Hi-res images

A selection of hi-res photographs from the European Call Centre & Customer Service Awards 2012 are available. Please email emilie.oliveira@ubm.com if you require any images.

About European Call Centre & Customer Service Awards
The European Call Centre & Customer Service Awards is the most prestigious annual European customer contact event to showcase and celebrate excellence across the entire industry. The awards promote best practice and innovation in customer service and contact centre excellence and highlight its importance in today's business climate.

About UBM Live
Operating internationally, UBM Live operates a number of market leading exhibitions, awards, websites/online products and publications in twenty different business sectors.

Our brands include CPhI, IFSEC, Food Ingredients. Cruise Shipping Miami, Technology for Marketing & Advertising, International Confex, Informex and many more.

With offices in the UK, Netherlands, USA, UAE and Brazil, UBM Live has successfully geo-cloned its leading CPhI, Food Ingredients, TFM&A and IFSEC brands into territories such as China, Japan, Asia, Eastern Europe, South America and Africa.

As well as building relationships with our customers, we help wider communities through our corporate responsibility programme.

For more information, please contact Emilie Oliveira, Marketing Manager

Telephone +44(0)20-7234-8715 or email emilie.oliveira@ubm.com