New Report Reveals What Makes Workers 'Go Extra Mile'

LONDON, June 28, 2012 /PRNewswire/ --

Predictive analysis of 3,000+ employees is basis of 'blueprint' for improved performance

A report published today by HR consultancy ETS reveals what makes workers want to 'go the extra mile' for their employers. A predictive analysis showed the most important factor is for employees to know exactly what is expected from them. The findings are based on a sample of over 3,000 employees from the retail, financial services, professional services and construction industries.

Going the extra mile can be defined as doing more without being asked and is one of the key behaviours demonstrated by 'engaged' employees. The report, 'Getting employees to go the extra mile,' highlights the following as the three most significant motivators that lead to employees being more prepared to go above and beyond their job description:

• Employee's role - understanding what is expected in a given role and how this supports business goals
• Leadership - employees believing in leaders
• Communication - employees feeling free to communicate upwards within the company.

Samantha Arnold, Business Psychologist at ETS and author of the report, comments: "Maximising the return from every employee is hugely important at a time when many companies need to do more with less people."

The report explains what makes employees go the extra mile and provides suggestions as to how companies can address these areas to unlock the full potential of their employees.

Samantha Arnold explains: "The diverse sample of data used means that the findings from our analysis are representative of a wider employee population across companies of different sizes, operating in different industries. This means that all companies can realise the benefits associated with a more motivated workforce by putting recommended actions in place."

Notes to editors

*Key driver analysis was used to identify the aspects of working for an organisation that have the greatest impact on employees' willingness to 'go the extra mile'. The findings reinforce trends shown in other academic research including the MacLeod Review.

About ETS plc

ETS plc is a provider of bespoke HR technology and consultancy. ETS plc provides blue-chip companies with employee surveys, performance management and talent management services. http://www.etsplc.com.

ETS plc has no links with ETS Europe, the national curriculum test marker, and the similarity of names is a coincidence.